Choice TechLab Privacy Policy

Choice TechLab is a technology services and consulting organisation providing solutions and services including digital transformation, technology consulting, cybersecurity, data privacy and compliance, system integration, AI and analytics, and government technology consultancy.

This Privacy Policy applies to information collected through the Website and related digital interactions operated or controlled by Choice TechLab.

Depending on how you interact with the Website, we may collect the following categories of information.

2.1 Information You Provide

When you submit a contact form, enquiry, consultation request, career application, or other form, we may collect information such as:

• Name
• Business or organisation name
• Job title or designation
• Email address
• Telephone or mobile number
• Location or city
• Service or area of interest
• Information contained in your enquiry or message
• Resume, CV, cover letter, or other information submitted for employment opportunities
• Any other information you voluntarily provide to us

Please avoid submitting sensitive personal information through general enquiry forms unless it is specifically requested and necessary for the relevant purpose.

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Date and time of visits
• Approximate geographic location derived from technical information
• Interaction and navigation information
• Website performance and diagnostic information

This information may be collected through cookies, pixels, tags, analytics tools, server logs, and similar technologies.

2.3 Information From Third Parties

We may receive information from service providers, business partners, analytics platforms, recruitment platforms, advertising platforms, or publicly available sources where permitted by applicable law.

We may use personal information for legitimate business and operational purposes, including to:

• Respond to enquiries and requests
• Provide information about our services and capabilities
• Schedule consultations, meetings, demonstrations, or discussions
• Understand and evaluate business requirements
• Communicate with prospective or existing clients
• Process and manage job applications
• Evaluate candidates for employment opportunities
• Operate, maintain, and improve the Website
• Analyse website usage and performance
• Personalise or improve website content and user experience
• Detect, investigate, and prevent security incidents, fraud, misuse, or unauthorised activity
• Maintain business, legal, regulatory, and security records
• Comply with applicable laws, regulations, legal processes, and lawful requests
• Protect our rights, property, systems, employees, customers, and users

Where required by applicable law, we will obtain appropriate consent before using personal information for a purpose that requires consent.

Depending on the applicable law and the circumstances in which information is collected, we may process personal information based on one or more of the following grounds:

• Your consent
• Taking steps at your request before entering into a contract
• Performing or administering a contractual relationship
• Compliance with applicable legal obligations
• Protection of legitimate business interests, where permitted by applicable law
• Prevention of fraud, security incidents, misuse, or other unlawful activity
• Other lawful grounds permitted under applicable privacy and data protection laws

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements and limitations.

The Website may use cookies and similar technologies to provide functionality, remember preferences, understand website traffic, measure performance, and improve user experience.

Cookies may include:

Essential cookies:

Necessary for the Website to operate and provide requested functionality.

Analytics cookies:

Help us understand how visitors use the Website and how we can improve it.

Functional cookies:

Remember preferences and settings where applicable.

Marketing or advertising cookies:

May be used, where applicable, to understand engagement with our campaigns or provide more relevant communications.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where legally required, we will provide appropriate cookie choices or consent mechanisms.

We may use third-party service providers to support website analytics, communications, hosting, security, recruitment, forms, customer relationship management, advertising, and other business functions.

Examples may include:

• Website analytics providers
• Cloud hosting and infrastructure providers
• Contact and form providers
• Customer relationship management platforms
• Recruitment and applicant tracking systems
• Security and fraud prevention services
• Communication and email service providers
• Advertising and marketing platforms

These providers may process information on our behalf and may have their own privacy policies and terms.

We recommend that you review the privacy policies of third-party services that you interact with through or in connection with the Website.

We do not sell personal information for monetary consideration.

We may share information with:

Some of our service providers or technology platforms may process information in countries outside India.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements and appropriate contractual or organisational safeguards.

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, network security, vulnerability management, and other protective controls.

However, no website, network, application, or method of transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to and manage enquiries
• Provide or evaluate services
• Process employment applications
• Maintain business records
• Meet contractual obligations
• Comply with legal, tax, regulatory, audit, and reporting requirements
• Resolve disputes
• Enforce agreements
• Protect our legal rights and systems

Actual retention periods may vary depending on the nature and purpose of the information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable law.

Depending on the law applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information where permitted by law
• Withdraw consent where processing is based on consent
• Request restriction or object to certain processing
• Request information about how your data is processed
• Raise a concern or complaint regarding our handling of personal information

To exercise a right, please contact us using the details provided in the “Contact Us” section.

We may need to verify your identity before processing certain requests.

Some rights may be subject to legal exceptions, contractual requirements, security considerations, or other applicable restrictions.

Where permitted by law, we may send business communications, service information, updates, invitations, or other relevant communications.

Where required, we will obtain appropriate consent before sending certain marketing communications.

You may opt out of marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.

You may continue to receive essential or transactional communications where necessary.

If you submit an application for employment, we may collect information including your name, contact details, professional experience, qualifications, resume, employment history, skills, and other information relevant to recruitment.

We use this information to:

• Evaluate applications
• Communicate with candidates
• Schedule interviews
• Conduct recruitment activities
• Meet legal and regulatory requirements
• Maintain appropriate recruitment records

We may share recruitment information with recruitment service providers or authorised personnel involved in the hiring process.

The Website is intended primarily for business and professional audiences and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

The Website may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the relevant privacy policy before providing personal information to any third party.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or the way Choice TechLab handles personal information, please contact us.

For privacy-related requests, please include sufficient information to help us identify the relevant request and verify your identity where necessary.

If you have a concern about the handling of your personal information, please contact us using the details above. We will review and address privacy-related requests and complaints in accordance with applicable law and our internal procedures.

Where applicable law provides additional rights to escalate a complaint to a relevant regulator or authority, you may exercise those rights.